This page publishes our data-protection notice as it stands in our own records. It is a rendering of that document, not a second version of it. When the notice changes, it changes there first and this page follows.
Facts about how the service is built, independent of the notice's wording.
Your documents and your books are kept on servers in India, in AWS's Mumbai region. Reading a document image may briefly involve a model that runs outside India, only with your own, separate consent, which you may decline.
Each client’s data is isolated at the database level rather than separated by application code, so one client’s records are not reachable from another’s session.
These pages are static files. There is no third-party analytics, no advertising pixel, no tag manager and no cookie set by us, which is why you are not being asked to consent to any.
What you send is used to answer you, and nothing else. You are not added to a mailing list.
Entries in your books are traceable to the document behind them and the person who checked them, and exceptions are resolved with a recorded reason.
The structure this page renders. Each section's text comes from the source document. None of it is written here.
Write to us and mark it for the Grievance Officer. Requests about access, correction or erasure are handled by a person, and you will be told what was done.